Simulated workplaceCAQA Ridgeway Correctional Centre is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
CSCCAQA RidgewaySimulated workplace
Simulated workplace
Scenario · Corporate Services and Administration

Plan the implementation of the new structured day

You are the Operations Project Officer reporting to the General Manager.

Advanced5 to 6 hours8 tasks
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The situation

What has happened

The contract manager has approved Ridgeway's move to a new structured day from 1 December 2026: unlock moves from 7 am to 7:30 am, program and education blocks lengthen to two hours, evening lock-in moves later and the roster pattern changes from three eight-hour shifts to a mix of ten and twelve hour shifts on some posts. Staff have heard rumours and the union has asked for consultation. Prisoners will need clear communication about changed routines. The Corporate Services Manager has the costings. The General Manager wants an implementation plan for the leadership meeting on 6 October and a planning meeting with department leads chaired and minuted before then.

Your brief. Chair a planning meeting with the department leads, then produce an implementation plan for the new structured day that covers unit-by-unit changes, roster and post allocation impacts, staff and union consultation, prisoner communication, risks and controls, and measures of success, ready for the leadership meeting on 6 October.
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Tasks

Deliverables

  • Planning meeting agenda and minutes
  • Roster impact model for one unit
  • Implementation plan with consultation, communication, risk and measures sections
  • Timeline and resource summary

Documents to use

Systems to use

Roster and Post Allocation

Allocates officers to posts on each shift, records accreditation currency and flags vacant posts, overtime and fatigue limits.

Incident and Use of Force Register

Records every incident, use of force, injury and near miss with its category, response, reports attached and review status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Correctional Services Training Package as at 10 September 2026.

CSCORG017Coordinate the implementation of change
CSCORG049Organise and chair meetings
CSCORG045Contribute to work unit planning
CSCORG016Coordinate resource allocation and usage
CSCORG022Manage effective workplace relationships

Qualifications

CSC50122Diploma of Correctional Administration
CSC60120Advanced Diploma of Correctional Management
Assessor notes

What to look for

Evidence guide

Minutes must record decisions and owned actions, not just discussion. The roster model must respect the policy's fatigue limits and show where posts fall vacant. The consultation section must be genuine two-way consultation with timing before decisions are final. Risks need controls and owners, measures need baselines, and the timeline must be achievable by 1 December.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.