For trainers and assessors
How to use CAQA Ridgeway Correctional Centre with your students, what is included, and the mapping to the Correctional Services Training Package.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Correctional Services Training Package, release 5.0, developed by Public Skills Australia). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Process a new remand reception Reception, Records and Escorts | Entry | CSCOFM041 Process offender inductionCSCOFM039 Maintain the health, safety and welfare of offendersCSCORG043 Communicate effectivelyCSCSAS002 Screen access to and exit from premises | CSC30122 Certificate III in Correctional Practice |
| Respond to and report a use of force in Unit 3 Custodial Operations | Intermediate | CSCSAS025 Contain incidents that jeopardise safety and securityCSCSAS032 Participate in incident briefing, debriefing and analysisCSCORG050 Prepare and write reportsCSCWHS004 Use safe work practicesCSCOFM045 Supervise offenders | CSC30122 Certificate III in Correctional Practice |
| Develop a case plan for a newly sentenced offender Offender Services and Programs | Intermediate | CSCOFM038 Implement planned approach to offender managementCSCINT010 Assess offender risks and needsCSCOFM030 Support offender rehabilitation and reintegration in the communityCSCOFM047 Support offender to maintain positive relationshipsCSCORG029 Conduct interviews | CSC40122 Certificate IV in Correctional Practice |
| Coordinate a targeted search and report the intelligence Security and Intelligence | Intermediate | CSCSAS003 Maintain the security of premisesCSCITL002 Analyse informationCSCITL003 Produce and review standard intelligence productsCSCSAS028 Maintain security | CSC40122 Certificate IV in Correctional Practice |
| Plan a high risk inter-centre transfer Reception, Records and Escorts | Intermediate | CSCTRA006 Plan and monitor escortsCSCTRA005 Maintain security during escortCSCTRA003 Navigate transportCSCORG043 Communicate effectively | CSC40122 Certificate IV in Correctional PracticeCSC30122 Certificate III in Correctional Practice |
| Supervise a community work crew Offender Services and Programs | Entry | CSCOFM043 Supervise community work programsCSCOFM046 Supervise offenders outside of a correctional facilityCSCWHS004 Use safe work practicesCSCOFM025 Promote cooperative behaviour | CSC30122 Certificate III in Correctional Practice |
| Prepare the quarterly WHS trend report Health, Safety and Wellbeing | Advanced | CSCWHS003 Supervise work health and safety practicesCSCORG048 Gather, analyse and report informationCSCORG050 Prepare and write reportsCSCORG014 Use information to make critical decisions | CSC50122 Diploma of Correctional AdministrationCSC40122 Certificate IV in Correctional Practice |
| Plan the implementation of the new structured day Corporate Services and Administration | Advanced | CSCORG017 Coordinate the implementation of changeCSCORG049 Organise and chair meetingsCSCORG045 Contribute to work unit planningCSCORG016 Coordinate resource allocation and usageCSCORG022 Manage effective workplace relationships | CSC50122 Diploma of Correctional AdministrationCSC60120 Advanced Diploma of Correctional Management |
All 6 current qualifications in CSC
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| CSC20122 | Certificate II in Justice Services | Certificate II | Featured here |
| CSC30122 | Certificate III in Correctional Practice | Certificate III | Featured here |
| CSC30222 | Certificate III in Immigration Detention Operations | Certificate III | Featured here |
| CSC40122 | Certificate IV in Correctional Practice | Certificate IV | Featured here |
| CSC50122 | Diploma of Correctional Administration | Diploma | Featured here |
| CSC60120 | Advanced Diploma of Correctional Management | Advanced Diploma | Featured here |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do trainers use the Ridgeway site with a class?
Start with the About and Departments pages so students understand the structure of the centre, then assign a scenario. Each scenario names the documents to read and the systems to use, so students work the way an officer would, from the inbox message to the deliverables.
How do students sign in?
Students sign in with the access code your RTO is issued for the site, then choose a role from the scenario they are assigned. No personal information is collected beyond a display name the student enters.
How are records in the systems kept?
Each system keeps its records in the student's browser session and in the RTO's site space, so a student can return to their register entries and case plans across sessions. Seed records are the starting state and are shared by everyone.
Can I reset the systems between cohorts?
Yes. The trainer menu on each system page has a reset option that restores the seed records and clears student entries for that site space. Reset before each new cohort or when a scenario has been completed by the whole group.
Can I customise the documents and scenarios?
Trainers can add their own notices, inbox messages and calendar events and can attach RTO assessment instruments to any scenario. The controlled documents are read-only so that every student works from the same policy and procedure text.
Is any of this a real correctional centre?
No. Ridgeway Correctional Centre, its people, prisoners and records are fictional and are built only for training and assessment. The laws, regulators and practices it describes are real so that assessment reflects current industry expectations.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.