- Incident and Use of Force Register8
- Offender Case Management8
- Roster and Post Allocation8
- Escort and Movement Log8
Safety, security and rehabilitation
Ridgeway Correctional Centre is a medium security correctional facility for adult male offenders, operated under a services agreement with the state corrective services agency.
CAQA Ridgeway Correctional Centre, correctional services and offender rehabilitation
Ridgeway Correctional Centre is a medium security correctional facility for adult male offenders, operated under a services agreement with the state corrective services agency. The centre holds up to 640 sentenced and remand prisoners across six accommodation units, an assessment and reception unit and a minimum security work camp. Ridgeway provides custodial supervision, case management, offender programs, education and vocational training, health referral, visits, escorts to court and medical appointments, and community based supervision of offenders on parole and community work orders through its Maitland office.
The centre runs 24 hours a day on a three-shift rotation. Custodial Operations staffs the accommodation units, the yards and the industries workshops. Security and Intelligence runs the gatehouse, the central monitoring station, searches and the intelligence function. Offender Services delivers case management, programs and reintegration planning. Reception, Records and Escorts manages inductions, sentence records, property and all movements outside the fence. Health, Safety and Wellbeing and Corporate Services support every other unit. Each shift starts with a briefing in the muster room and ends with a written handover.
Safety first
The safety of staff, prisoners and visitors comes before speed, convenience or cost in every decision.
Dignity
Every person in custody is treated with respect and has their rights and welfare protected.
Integrity
Staff act honestly, report accurately and follow procedure even when no one is watching.
Rehabilitation
Ridgeway measures its success by the number of people who leave and do not come back.
Services and operations
To keep the community, staff and people in custody safe while giving every offender a realistic path away from reoffending.
Custodial supervision
Structured day supervision of sentenced and remand prisoners in six accommodation units, with dynamic security, counts, musters and unit routines run by accredited correctional officers.
Reception and induction
Assessment, classification, property processing, risk screening and orientation for every new reception within the first 24 hours, including at-risk identification and placement decisions.
Case management and programs
Individual case plans, criminogenic programs, alcohol and other drug interventions, education and vocational training aligned to each offender's risk and needs assessment.
Security and intelligence
Gatehouse screening, central monitoring, searches, contraband control, intelligence collection and analysis, and coordinated responses to incidents that threaten safety or security.
Escorts and court services
Planned and secure escorts to court, hospital and inter-centre transfers using accredited escort officers, secure vehicles and documented risk assessments.
Community corrections
Supervision of offenders on parole, intensive correction orders and community work orders from the Maitland office, including work crew supervision and breach reporting.
Six departments, one workplace
Each department has a purpose, a lead, responsibilities, performance measures and the systems it works in. Students are placed in a department by their scenario.
Custodial Operations
Runs the accommodation units, yards, industries and the structured day. Custodial officers supervise prisoners, conduct counts and...
Visit departmentSecurity and Intelligence
Controls access to and from the centre, runs the central monitoring station, coordinates searches and contraband control, gathers ...
Visit departmentOffender Services and Programs
Delivers case management, criminogenic and wellbeing programs, education and reintegration planning for sentenced offenders inside...
Visit departmentReception, Records and Escorts
Processes every new reception, discharge and transfer, keeps the sentence and warrant records accurate, manages prisoner property ...
Visit departmentHealth, Safety and Wellbeing
Manages the safety management system, the hazard and risk register, injury management, at-risk prisoner processes with the visitin...
Visit departmentCorporate Services and Administration
Provides rostering, human resources, finance, contract performance reporting, records management, complaints administration and pr...
Visit departmentWorking systems with real records
Every system is live in your browser: create, update, search, move cards on a board and export what you did. Reset returns the seed data at any time.
Incident and Use of Force Register
Records every incident, use of force, injury and near miss with its category, response, reports attached and review status.
8 recordsOffender Case Management
Holds the record for each person in custody or under community supervision: classification, placement, case plan status, program referrals and review dates.
8 recordsRoster and Post Allocation
Allocates officers to posts on each shift, records accreditation currency and flags vacant posts, overtime and fatigue limits.
8 recordsEscort and Movement Log
Plans and records every movement of a person in custody outside the perimeter, with risk level, escort team, vehicle and departure and return times.
8 recordsContraband and Property Register
Tracks prisoner property received at reception and every contraband item found, from seizure to storage, destruction or handover to police.
8 recordsInbox
8 work requests from managers and colleagues, each linked to a scenario or a document.
Open inboxEight workplace scenarios
Sign in as a role, read the brief, work through the tasks using the documents and systems, then print an evidence summary for your assessor.
Process a new remand reception
You are a Reception Officer at Ridgeway Correctional Centre.
Open scenario Intermediate 2 to 3 hoursRespond to and report a use of force in Unit 3
You are a Correctional Officer on day shift in Unit 3.
Open scenario Intermediate 3 to 4 hoursDevelop a case plan for a newly sentenced offender
You are a Case Management Officer in Offender Services.
Open scenario Intermediate 3 to 4 hoursCoordinate a targeted search and report the intelligence
You are a Security Officer in the Security and Intelligence unit.
Open scenario Intermediate 2 to 3 hoursPlan a high risk inter-centre transfer
You are an Escort Officer in Reception, Records and Escorts.
Open scenario Entry 3 to 4 hoursSupervise a community work crew
You are a Community Corrections Officer at the Maitland office.
Open scenario Advanced 4 to 5 hoursPrepare the quarterly WHS trend report
You are the WHS Coordinator reporting to the WHS and Wellbeing Manager.
Open scenario Advanced 5 to 6 hoursPlan the implementation of the new structured day
You are the Operations Project Officer reporting to the General Manager.
Open scenarioNotice board All notices
- Compliance Defensive tactics reaccreditation, October block
8 September 2026 - Safety Unit 4 staggered unlock now in place
1 September 2026 - Quality Inspector of Custodial Services visit
9 September 2026
Coming up Calendar
- 14/09Day shift briefing, all units
6:45 am, Muster room - 16/09High risk transfer to metropolitan remand centre
5:30 am, Sally port - 17/09Targeted search, Unit 2 upper landing
9:00 am, Unit 2 - 23/09WHS committee meeting
10:00 am, Training room 1
Mapped to the Correctional Services Training Package
Every scenario lists the current units of competency and qualifications it supports, with assessor notes and a printable evidence summary. Use it with your own assessment tools or ask CAQA for a matched kit.