Simulated workplace
Department
Corporate Services and Administration
Provides rostering, human resources, finance, contract performance reporting, records management, complaints administration and project support so the operational units can concentrate on supervision, security and rehabilitation, and acts as the link between the centre and the contract manager.
Responsibilities
What the team is accountable for
- Publish rosters and fill vacant posts
- Prepare monthly contract performance reports
- Manage recruitment, onboarding and payroll
- Administer records, freedom of information and complaints
- Coordinate meetings, minutes and change projects
Performance measures
How we know it is working
99.1%
Posts filled at start of shift
12 of 12
Contract report on time
100%
Complaints acknowledged within 5 days
People
Who works here
GH
Greg Hartigan
Corporate Services Manager
Greg manages rostering, finance, human resources and contract reporting and has been with the centre since it opened in 2003.
Systems
Where the work is recorded
Roster and Post Allocation
Allocates officers to posts on each shift, records accreditation currency and flags vacant posts, overtime and fatigue limits.
Incident and Use of Force Register
Records every incident, use of force, injury and near miss with its category, response, reports attached and review status.
Scenarios
Assessment tasks in this department
Documents
Documents the scenarios use
- Emergency Management Plan Plan
- Hazard and Risk Register Register
- Shift Briefing and Handover Template Template
- Work Health and Safety Policy Policy